CANCELLATION AND RETURNS

Please ensure that you select your products carefully as we will not exchange or refund products simply if you change your mind.

Any orders cancelled once a confirmation email has been received by Garden Affair A Living Gift will incur a 10% administration fee.

Returns may be initiated by first contacting the Garden Affair A living Gift via phone or email. Returns and exchanges will be assessed on an individual basis. Returns directly to the store without prior contact will not be accepted.

Returns must be packaged securely, free of damage and where applicable in its original packaging. Proof of purchased is required. A refund or credit may be offered.

Upon delivery, you are responsible for checking products carefully. Any visible defects must be reported to Garden Affair A Living Gift immediately. We will not accept liability for visible defects not reported within 3 days.

If you believe that any product is of an unsatisfactory quality, please contact Garden Affair A Living Gift immediately and treat the product with the utmost care while your claim is being investigated.

All returns for damaged products must include the product securely packaged and proof of purchase (invoice or receipt).